Genesis Advanced Integration
Human-led. Technology-smart.
Closing the gaps others leave open.
The Problem With Today’s IT Landscape
Cloud-based and remotely hosted solutions were supposed to simplify operations. Instead, they’ve become a daily nightmare, a maze of platforms no one fully owns, and problems no one really wants to take responsibility for.
Security-obsessed “IT hygiene” requirements now make even the smallest change feel like navigating a compliance obstacle course. And when something finally goes wrong, support turns into a third-hand ticketing relay, bouncing issues from team to team in a slow, frustrating game of technical ping-pong.
Genesis – The Solution
You pick up the phone and talk to a real person.
You explain the issue.
We triage it, handle the change control, and deliver the solution.
Simple. Efficient. Human.
It’s the way IT used to work before teams began hiding behind ticketing queues, automated replies, and metrics nobody actually cares about. We bring back ownership, accountability, and clarity, so problems get solved instead of shuffled. You can of course raise a ticket on our help desk or send an email, but that is your choice not a defacto solution, this is about improving outcomes with better communication and giving customers real choices.
Reliable:
Our 24/7 telephone helpline is staffed entirely by friendly, UK-based Level 2 engineers, no scripts, no call-centre loops. You can also reach us by email, text, or Help Desk ticket. Wherever you come in, your first contact will personally own your case from start to finish. Real people, real accountability.
Fast: Typical Genesis Advanced Integration response times are:
a) Incoming Calls – Less than 19 seconds
b) Email Requests – Less than 9 minutes
c) Help Desk ticket – Less than 11 minutes
When you need someone to sort your IT, we get to work—fast—so you can get back to running your business without interruption.
Genesis is a trading name of Genesis Advanced Integration LLP
Registered Offices: 2nd Floor, College House 17 King Edwards Road, Ruislip, London, HA4 7AE
Companies House Registration Number: OC459091
WHAT WE DO